Customer Service

Shipping & Delivery
Shipping on ALL orders within Trinidad and Tobago is provided for a flat rate of TT$25.00.  Deliveries are done via CSF Couriers.
Orders shipped via CSF Couriers takes approximately 1-4 days for delivery.
Privacy & Security
Shopcandygirls.com recognizes that you value the privacy of your personal information and how it is utilized. We value your trust and continued patronage and will make every effort to utilize the information in a manner that will benefit your overall shopping experience.
Information you provide: Shopcandygirls.com receives and stores information you provide when placing an order, entering a promotional event or requesting email announcements. Name, address and phone number are required when you place an order. Email addresses are utilized to confirm orders have been placed or shipped and provide customers with new product announcements and special savings. No Credit Card Information is saved or stored by shopcandygirls.com.
Questions or Comments?  If you have questions or comments, please send an email to hello@shopcandygirls.com.
 
Returns & Replacements
Exchanges and returns can be completed if the item is UNWORN, UNALTERED, and UNWASHED with ALL tags attached.  Sale priced items are processed as final sales and cannot be exchanged or returned.  We strongly advise that the customer fully inspect their order before removing any tags or discarding any original packaging. To ensure the quality of our items, shopcandygirls.com cannot accept returns of items which do not have all original tags attached. Exchanges must be done within 7 days. Customers will not receive credit (either in full refund or in store credit) to their account if items are returned with any original tags missing. We do not issue cash refunds. Exchanges or store credit only. For In store purchase exchanges, the original receipt issued must be presented during the exchange within 7 days from the purchase date. 
 
Ordering
We accept Bank Deposits and Paypal payment options. 
ONLINE TRANSFER
PAYMENT POLICY- PLEASE READ CAREFULLY
 
This option is available for online transfers only.
 
-REPUBLIC BANK LTD
-Account Number 870800791301
In the name of Candy Girls Clothing and Accessories
-Chequing account
 
-FIRST CITIZENS BANK LTD
-Account number 2803998
In the name of CANDY GIRLS CLOTHING & ACCESSORIES (Please add us as a payee on a Web browser)
- Savings Account
 
A Photo of your transaction receipt MUST be sent via email to:
 
payments@shopcandygirls.com
 
 
We also accept online transfers from:
 
RBC Bank
ScotiaBank
JMMB Bank
 
There will be NO GUARANTEE for orders beyond
a ONE (1) HOUR time limit.
 
Gift Cards, Store Credit

 Gift cards and store credit are valid for One Calender year (1) from the issue date. Gift cards are no longer valid once the expiry date on the gift card has passed.

 

Promotions
  • SALES : All sales of cosmetics, jewelry, accessories, lingerie, swimwear and items marked as "SALE" and "CLEARANCE" are final.

Items bought at discounted prices are considered FINAL sale. 

  • FINAL SALE items cannot be returned for exchange or credit.
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